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RETURN & REFUND POLICY

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Here are the points of how to get the full refund:

  1. Must apply for refund within 15 days since the date you received the products. If 15 days have gone, unfortunately we can’t offer you a refund.
  2. Send apply email to "support@supermarioshop.com" with your order number and detailed reason for return and pictures or a video of the product that supports your reason.
  3. If the reason is unwanted or just don't like it, we will be unable to accept the refund. We can only refund broken items (not being damaged by any man-made factors).
  4. SuperMarioShop is not responsible for orders sent to incorrect or invalid addresses and any information. Please write the clear and correct information.