RETURN & REFUND POLICY
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Here are the points of how to get the full refund:
- Must apply for refund within 15 days since the date you received the products. If 15 days have gone, unfortunately we can’t offer you a refund.
- Send apply email to "firstname.lastname@example.org" with your order number and detailed reason for return and pictures or a video of the product that supports your reason.
- If the reason is unwanted or just don't like it, we will be unable to accept the refund. We can only refund broken items (not being damaged by any man-made factors).
- SuperMarioShop is not responsible for orders sent to incorrect or invalid addresses and any information. Please write the clear and correct information.